We are only happy when our customers are 100% satisfied. This is why our support team works around the clock to ensure that all your queries are taken care of.
The contact system at Trust Pharmacy works 24 hours a day, 7 days a week. This means that time zones won’t matter – whenever you feel like you have a question, do not hesitate to send it to us. While we may not respond immediately, rest assured that our team is working on a detailed response.
We process queries on a “first-come, first-served” basis. This means that the queries that came in first will get a reply first. Since we receive numerous queries every day, our team may take between 24 and 48 hours before processing your request. We urge our customers to remain patient as we process their requests. Try to avoid sending numerous messages containing the same request as this will further delay the response.
Currently, our website does not have a live chat feature. However, we are working with a team of elite web developers to get the live chat up and running. Once the live chat feature is complete, you will be able to chat with one of the customer support agents right from the website.
For now, reach out to our team via the contact form or our phone number. Be sure to include as many details as possible in your query. This will help us provide a satisfying response.